On business days: ordered before 12:00, delivered the next business day.
Or select a different delivery date in the shopping cart.
Did you miss the call?
Then please contact Pultrum Transport +31(0) 548 518 800.
Yes, this is possible. Place the order online and select the option collect.
Always take your order confirmation with you.
We have a large wood warehouse in Enschede, however this is not a showroom. This way we can keep the costs low. We have an online showroom with photos where you can get a better view of our products. You can also request a free sample to get a good live impression of the hardwood.
Payment is possible by iDEAL interbankieren (online payment method in The Netherlands), bank transfer, paypal, credit card or post-pay via Afterpay (up to € 250)
The Stratton Group itself does not offer assembly but we have very good contacts several handyman companies. Furthermore, apart from our assembly tips, we also offer very useful manuals that will most definitely simplify the work. If you decide to hire someone to do the assembly for you then these additional costs are for your own account. These costs never are never via Hardhout Discount Online B.V.
Please read the page warranty to learn everything about our warranties. This differs per product.
Please read the page characteristics of wood for more details about wood properties such as dimensions, colour differences of wood properties etc.
We have more than 10 types of garden wood, from tropical hardwood or Douglas to oak.
For practical fixing tips, please take a look at the bottom of our assembly tips page for useful manuals that will most definitely simplify the work. Or watch the Youtube videos.
We comply with all certificates regarding legally harvested timber. We are also a member of the Feedback Company. We value customer feedback very much.
Sawn wood is cut in the base with the machine. The wood may have some splinters after being cut. Sawn or Raw wood are used for garden wood and other outside wood. When it comes to planed wood, the wood has been smoothened mechanically. For example, all of our decking boards are planed.
Apart from sawing wood, this type is also finished by machine planing which makes the surface smooth. An advantage of this type of wood is that there are barely any fibres or unevenness left. We sell planed wood as beams or decking boards. The finish of planed wood is much nicer.
Download our complaint form at the bottom of the customer service page and send an email ASAP to firstname.lastname@example.org. This form needs to be fully completed with a clear description of the complaint, preferably with some photos. We always resolve the complaint within 7 days. In case you cannot resolve a complaint through us, you can submit a dispute via www.sgc.nl. This can be done digitally by following the steps on the website.